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Adventnet ManageEngine ServiceDesk Plus 7.0

AdventNet Inc  ❘ 43.8MB  ❘ Freeware
Windows
Latest Version
7.0
Safe to install

Streamline IT Service Management with Adventnet ManageEngine ServiceDesk Plus

Pete Milner

Adventnet ManageEngine ServiceDesk Plus is a comprehensive IT service management tool designed to enhance helpdesk operations and improve service delivery through automation and user-friendly interfaces.
2025 Editor's Rating

Adventnet ManageEngine ServiceDesk Plus Review

Adventnet ManageEngine ServiceDesk Plus, developed by AdventNet Inc., is a comprehensive IT service management software designed to help organizations streamline their help desk and IT support operations. With a wide range of features and capabilities, this software aims to enhance efficiency, automate routine tasks, and improve overall customer satisfaction.

Key Features:

  • Incident Management: ServiceDesk Plus allows users to log, track, and resolve help desk tickets efficiently. It offers customizable ticket workflows, SLA management, and automated ticket routing.
  • Change Management: This software enables organizations to manage change requests effectively, assess risks, and ensure seamless implementation of changes across the IT infrastructure.
  • Problem Management: With ServiceDesk Plus, users can identify root causes of recurring issues, implement permanent fixes, and prevent future problems from occurring.
  • Asset Management: The software provides asset discovery, inventory tracking, and software license management capabilities to help organizations optimize their IT asset utilization and costs.
  • Knowledge Base: ServiceDesk Plus offers a centralized repository for storing solutions to common issues, FAQs, and best practices to empower users to find answers quickly without reaching out to the help desk.

Benefits:

  • Improved Efficiency: By automating repetitive tasks and standardizing processes, ServiceDesk Plus helps IT teams work more efficiently and focus on strategic initiatives.
  • Enhanced Collaboration: The software facilitates collaboration among team members, enabling seamless communication and knowledge sharing to resolve issues promptly.
  • Better Decision Making: With access to real-time data and analytics, organizations can make informed decisions to optimize IT service delivery and improve user satisfaction.
  • Cost Savings: By managing assets effectively and preventing downtime through proactive problem management, ServiceDesk Plus helps reduce IT costs and maximize ROI.

Customer Feedback:

Users of Adventnet ManageEngine ServiceDesk Plus have praised its user-friendly interface, extensive feature set, and responsive customer support. Some users have commented on the software's scalability and flexibility, making it suitable for organizations of all sizes.

However, some users have reported challenges with initial setup complexity and customization options. While the software offers a high level of configurability, it may require some technical expertise to fully leverage its capabilities.

Adventnet ManageEngine ServiceDesk Plus is a robust IT service management solution that caters to the diverse needs of modern organizations. With its array of features, benefits, and positive user feedback, this software stands out as a valuable tool for enhancing IT operations and delivering excellent customer support.

Overview

Adventnet ManageEngine ServiceDesk Plus is a Freeware software in the category Business developed by AdventNet Inc.

The latest version of Adventnet ManageEngine ServiceDesk Plus is 7.0, released on 08/09/2008. It was initially added to our database on 08/26/2007.

Adventnet ManageEngine ServiceDesk Plus runs on the following operating systems: Windows. The download file has a size of 43.8MB.

Adventnet ManageEngine ServiceDesk Plus has not been rated by our users yet.

Pros

  • Comprehensive ticket management system for tracking and resolving IT issues
  • Customizable workflows to match the organization's specific IT support processes
  • Includes asset management and inventory tracking functionality
  • Automation features to streamline repetitive tasks and improve efficiency
  • Self-service portal for end users to submit tickets and check status updates
  • Robust reporting and analytics capabilities for performance monitoring and decision-making

Cons

  • Can be complex to set up and configure due to its extensive feature set
  • User interface can feel overwhelming for new users
  • Pricing structure may be prohibitive for small organizations with limited budgets
  • Limited flexibility for customization beyond the predefined modules and workflows
  • Support can sometimes be slow in responding to inquiries or issues

FAQ

What is Adventnet ManageEngine ServiceDesk Plus?

Adventnet ManageEngine ServiceDesk Plus is a web-based IT help desk and asset management software developed by AdventNet Inc.

What are the key features of Adventnet ManageEngine ServiceDesk Plus?

Some key features of Adventnet ManageEngine ServiceDesk Plus include incident management, problem management, change management, asset management, self-service portal, knowledge base, and service level agreement (SLA) management.

How can Adventnet ManageEngine ServiceDesk Plus help my organization?

Adventnet ManageEngine ServiceDesk Plus can help your organization streamline IT service management processes, improve efficiency, enhance customer satisfaction, and optimize asset usage and productivity.

Is Adventnet ManageEngine ServiceDesk Plus customizable?

Yes, Adventnet ManageEngine ServiceDesk Plus provides customization options to tailor the application according to your organization's specific requirements.

Can I integrate Adventnet ManageEngine ServiceDesk Plus with other tools?

Yes, Adventnet ManageEngine ServiceDesk Plus offers integrations with various third-party applications and tools such as network monitoring systems, asset discovery tools, remote control software, and more.

Is there a mobile app for Adventnet ManageEngine ServiceDesk Plus?

Yes, Adventnet ManageEngine ServiceDesk Plus offers a mobile app for iOS and Android devices to access and manage service requests on the go.

Is there a free trial available for Adventnet ManageEngine ServiceDesk Plus?

Yes, Adventnet ManageEngine ServiceDesk Plus provides a free trial period for users to evaluate the software before making a purchasing decision.

What kind of support is available for Adventnet ManageEngine ServiceDesk Plus?

Adventnet ManageEngine ServiceDesk Plus offers technical support through multiple channels, including email, phone, live chat, and an online support portal.

Can Adventnet ManageEngine ServiceDesk Plus be deployed on-premises or in the cloud?

Yes, Adventnet ManageEngine ServiceDesk Plus offers both on-premises and cloud-based deployment options to suit different organizational needs.

Is Adventnet ManageEngine ServiceDesk Plus scalable?

Yes, Adventnet ManageEngine ServiceDesk Plus is designed to scale based on the size and requirements of your organization.


Pete Milner

Pete Milner

I'm Pete, a software reviewer at UpdateStar with a passion for the ever-evolving world of technology. My background in engineering gives me a unique insight into the intricacies of software, allowing me to provide in-depth, knowledgeable reviews and analyses. Whether it's the newest software releases, tech innovations, or the latest trends, I'm here to break it all down for you. I work from UpdateStar’s Berlin main office.

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